Frequently Asked Questions
Everything you need to know about shopping with North American Rescue.
What is your standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping across North America typically takes 3-7 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn apparel with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order status?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
Are your materials sustainably sourced?
Yes, North American Rescue is committed to ethical fashion. We prioritize high-quality, durable textiles and work exclusively with manufacturers who follow fair labor practices.
Do you offer international shipping outside of North America?
Currently, we specialize in serving the North American market, but we are looking to expand our shipping capabilities to international destinations in the near future.